Return & Exchange Policy

We want you to love what you ordered! If you’re not completely satisfied, you can return eligible items within 30 days from the date of purchase for a refund.

How to Start a Return

Please email us at service@rustiv.com with your order number, reason for return, and supporting photos or videos if applicable. Our customer support team will review your request within 1–2 business days.

Return Shipping

If your return is approved, we’ll provide you with the return address and instructions. For damaged or incorrect items, we’ll cover the return shipping cost. For returns due to personal reasons, customers are responsible for the return shipping cost.

Return Eligibility

• Items must be returned within 30 days of receipt.
• Items must be in their original condition and packaged appropriately—preferably in the original packaging.
• Returns that do not meet these conditions will not be accepted.

Final Sale - Non-returnable items include:
Items marked as Final Sale, Gift cards, and Items damaged by customer misuse.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 10 days of receipt at service@rustiv.com with your order number and photos. We will send a replacement or refund once the issue is confirmed.

Refunds

Once your return is received and inspected, you’ll be notified via email. If approved, a refund will be issued to your original payment method within 2–3 business days.

Note: Refunds do not include original shipping costs. If your refund is delayed, please contact your bank or payment provider. If issues persist, contact us directly.

Order Cancellations

Orders can be canceled before shipment. Please contact us as soon as possible at service@rustiv.com. Once the item has been shipped, we cannot cancel the order.

Shipping Fees

Original shipping charges are non-refundable unless the return is due to our error. Return shipping for personal reasons (changed mind, etc.) is at the customer’s expense.

Gift Returns & Gift Cards

Gift returns are eligible for store credit only. Gift cards are non-returnable and non-refundable.

Questions?

If you have any questions or concerns about your order or our policy, please reach out to us at service@rustiv.com. We’re here to help!

Thank you for shopping at Rustiv!