
FREQUENTLY ASKED QUESTIONS
Everything you need to know about our handcrafted process, delivery timelines, and custom orders. Still need help? Our support team is just a click away.
How long does shipping take?
Because most of our products are meticulously handcrafted to ensure exceptional quality and uniqueness, please allow 7-14 days for production. Once shipped, delivery takes an additional 15-30 days.
Do you offer customization?
Yes, we offer personalized customization! Please contact us at service@rustiv.com with your ideas. Depending on the complexity of your design, crafting your custom piece typically takes 7-14 days.
What if my order arrives damaged?
We've got you covered. Please take a few clear photos of the damaged item and packaging, and email them to service@rustiv.com. We will gladly arrange a free replacement or a full refund—entirely up to you.
Where do you ship?
We currently ship exclusively within the Contiguous United States. Unfortunately, we cannot deliver to P.O. Boxes, military addresses, Hawaii, Alaska, or other US territories at this time.